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Shipping & Delivery Policy
Shipping worldwide and our shipping partners
Please note that all the products will be shipped from Kolkata, India.
It is to inform you that we deliver our products to ALL ANY POSTAL ADDESS WORLDWIDE and our reputed shipping partners are FEDEX,ARAMEX and DTDC. Since Courier companies don't deliver to P.O.Box address, so we earnestly request you to provide us the full street address along with the pin code (zip code).
Please note that residential shipment of products to countries like USA & others will be left at door if someone is not there to receive or no one responds to the door bell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases.
If you are looking for any alternate shipping options, then the most cheap shipping options can be suggested.
For overseas orders, shipping cost is calculated by weight, size of the parcel including the product, the packing material etc and destination of delivery. Once a product is selected and added to 'My Cart' and proceeded to Checkout, the exact shipping cost is auto calculated, keeping the mentioned factors into account.
Shipping is free across India.
We are proud to arrange FREE SHIPPING service to any address in India.
Please share the complete postal address with the correct PIN code because we will not stay responsible for any postal delays occuring due incomplete address information.
We ship all the orders as fast as possible via air courier services like DTDC (for international) and DTDC,FEDEX,ARAMEX (for domestic). They normally deliver within 5-7 days across USA, Europe and all major cities of Middle and Far East.
Adi Mohini Mohan Kanjilal Marketing Pvt. Ltd. ships all parcels fully safe and secured at no extra cost to customers. If any of the courier companies fail to deliver the product, you do not suffer any loss. In-transit risk is all ours. But we will not bear any responsibility for lost and stolen packages or any full or partially damaged packages, after they are being left at customer's address by postal address or courier agency.
Shipment and Tracking Details
Tracking numbers for orders shipped might take 48 business hours to become active on the courier websites.
We will immediately send you an email as soon as the shipment of your ordered items are handed over to the Courier Service. The email alerts will consist of the tracking number and courier companies website details along with expected date of delivery. The same informations can be checked on our order status page or by signing in to the My Account section on our site.
Address Change Requests
Address update (changing) requests may be supported and accepted within 24 hours of placing the order. You may send your update request to email@example.com.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses (the address and zip code does not match). The customer and not Adi Mohini Mohan Kanjilal Marketing Pvt. Ltd., will, without exception, have to bear the amount of any such penalties and/or fees. So please make sure that your shipping address is correct.
In case of reshipment of the same order, customers will have to pay the re-shipping charges.
Time to Ship
For each item we have mentioned, the time to ship along with the item image are only approximate and it can be shipped earlier or later depending on the availability of the items and other factors.
Please email us with the exact item codes to get informations on the accurate time to ship.
Delay in shipping
The Time to ship mentioned on our website against each item are only approximate and at times due to circumstances beyond our control and expectation, delays may occur. We expect this understanding from our customers. If the item is out of stock or if there is an unusual delay in filling an order, we will inform you that by an e-mail. If the customer is unwilling to accept this kind of delay, the we would request them to select the next best option. Even if customers is mot able to find an alternative then promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions.
Some benefits like store credits to be used for future orders, free gift etc can only be allowed on basis of certain cases.
All the dates for delivery are approximate and we are not responsible for any delay in delivering your order. We might deliver your order in separate parts and at times we might refund you for unfulfilled part of the order.
VAT & Custom Duties
Customers are responsible for their country's VAT/ customs or any duty fees. We cannot predict their will occur, as policies vary greatly from country to country.
If the courier company charges some additional service charges over and above custom duty on the basis of certain cases then you will stay responsible to pay them accordingly.
Billing Address and Shipping Address
Billing Address and Shipping Address are to different concepts. Billing Address is the address where a customer gets his bills from the credit card company and the Shipping address is the address where the customer wants to receive their shipment. Please make this clear before placing your order.